Finding help, without hurdles.
People who turn to a counseling service are often in crisis: addiction, violence at home, debt, fear. In that moment technology has to step all the way into the background. Connecta is built to bring people to the right help quickly, precisely and without confusion.
The path to help
Four steps, none of them hard.
This is how advice seekers experience Connecta, from the first click to counseling.
- 1
Finding the way
A link on your website, a QR code on a flyer or a search by topic and postcode leads straight to the right service.
- 2
Start anonymously or register
In the live chat with no name and no e-mail. Or with a short registration that asks only what's really needed.
- 3
Arriving at the right place
Topic and place of residence lead to the right counseling center. New requests are distributed fairly so nobody waits long.
- 4
Counseling that fits
In the chat, by video or phone, in a group or in person. Reachable any time and end-to-end encrypted.
No app store, no instructions.
Connecta runs on phones, tablets and computers, right in the browser. Anyone who wants to can add Connecta to the home screen as an app in two taps and get push notifications like from any other app.
Works on older devices too
Push notifications for new replies and appointments
Stay signed in without entering a password every time
Being understood, from the start.
Connecta is available in 15 languages and in Easy Language. Messages can be translated right on the device without content going to an external service. Your organisation decides whether Connecta uses a formal or informal form of address.
Arabic, Persian, Turkish, Ukrainian, Russian and more
Easy Language for simple understanding
Accessible per BITV, highly readable contrast
Advice seekers decide what they share.
Nobody has to reveal more than necessary. Advice seekers can stay anonymous, switch to ongoing counseling later and delete their account with all data themselves at any time.
From anonymous chat to ongoing counseling without losing the history
A new topic in one click, without registering again
Account and data can be deleted at any time
Technology steps back.
Our yardstick for every new feature is a simple question: does it make it easier for a person in need to get help? Only then do we ask what it does for the organisation.
Frequently asked questions
What counseling centers often ask.
Do advice seekers have to install an app?
No. Connecta runs directly in the browser. Anyone who wants to can also add Connecta to their home screen as an app, without an app store.
Can advice seekers stay anonymous?
Yes. The anonymous live chat needs neither a name nor an e-mail address. Anyone who wants longer-term counseling registers with a freely chosen username.
Which languages is Connecta available in?
In 15 languages, including Arabic, Persian, Turkish, Ukrainian and Russian, plus Easy Language. Messages can also be translated right on the device.
How do advice seekers find our service?
Through a link or QR code from your website, your flyers or right on site. If you like, the link leads straight to a topic or a specific counselor.
What happens when someone deletes their account?
The account and its data are deleted. The counselor is informed that the counseling has ended.
Reviewed and proven
- End-to-end encrypted every counseling dialogue
- GDPR-compliant confirmed by 20+ data protection officers
- Hosted in Germany zero data leakage
- Accessible BITV-compliant, ready for BFSG
Experience Connecta from your advice seekers' point of view.
In the demo we walk the path together once, on a phone and on a computer.