Counseling that reaches people.
Connecta brings people in difficult situations to the right help quickly and securely, on any device. And it gives organisations of every size a platform that grows with them. Connecta was developed for the realities of everyday counseling, in close collaboration with counselors and Germany's leading welfare associations, and is continuously improved.
- Development with leading welfare associations
- since 2021
- Organisations trust Connecta
- 100+
- Encryption of every counseling dialogue
- End-to-end
- Data protection officers have reviewed Connecta
- 20+
Connecta on film
What Connecta makes possible.
Why Connecta
Four promises we let ourselves be measured by.
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Help without hurdles
People looking for help are often in crisis. Advice seekers write anonymously or registered, on any device, without an app store, in their own language, and land directly at the right counseling center.
15 languages plus Easy Language
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Secure without compromise
Every counseling dialogue is end-to-end encrypted. Nobody but the participants can read it, not even us. Data never leaves the closed system.
GDPR-compliant, confirmed by 20+ data protection officers
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Fits every structure
From a single counseling center to a nationwide association, even across associations. Managed centrally or with their own admins on every level.
Start free, grow without limits
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Innovation at pace
Connecta keeps evolving, together with counselors. We use new technology such as AI translation in a way that leaves encryption untouched.
Regular releases, openly documented
What Connecta feels like
From the first sentence to a fixed appointment.
Advice seekers don't have to install or understand anything. Counselors reply securely, propose an appointment and keep the whole history in view.
- Write anonymously, without registering
- Straight to the right counseling center
- Appointment by video, in the chat or in person
- Reminder and calendar entry, automatically
For your organisation
How is your organisation structured?
Online counseling in social services happens in very different structures. Connecta brings the right package and the right administration for each of them.
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We're starting out
Starting with online counseling
A counseling center that wants to go online now: no IT effort, no risk.
Connecta on Demand · start free
How to start -
We already counsel online
Established counseling centers
An established team that wants to counsel online in a more modern, secure way with less effort.
Standard and Pro
Learn more -
We work across associations
Cross-association networks
One shared service for advice seekers, run by centers from several associations.
One service, every association visible
Learn more -
We are an association
Associations nationwide
Many counseling centers, one consistently low-barrier access and administration on your terms.
Enterprise
Learn more
When things are hard, it has to be easy.
Addiction, violence at home, debt, fear: people who turn to a counseling service have no energy left for complicated technology. Connecta steps into the background so counseling can come first.
Write anonymously or register, whichever feels right
Runs in the browser and as an app, without an app store
15 languages, Easy Language, translation right on the device
Appointments by video, in the chat or in person
More time for what matters.
Connecta takes work off counselors' plates instead of adding to it. Everything about a session is in one place, and team coordination stays as secure as the counseling itself.
Counseling file with all details, documents and appointments
Transparent case handover to colleagues or other centers
Internal communication and announcements for the team
Notifications you set up yourself
Continuous development
13
releases since May 2026
A little better every month: to bring help even more easily to those who need it most, and to support counselors in focusing on what matters, helping people. That's what drives us at Connecta.
- v4.0.2Kleinere Korrekturen & Verbesserungen
- v4.0.0Appointments are here — and Connecta grows with your organisation.
- v3.5.3Ein kleiner Fix, für ein Problem, das durch unsere QS gerutscht ist.
- v3.5.2Fünf kleine Details, die den Alltag ein Stück klarer machen.
- v3.5.0Neues Chatdesign und senden ohne neuladen
Reviewed and proven
- End-to-end encrypted every counseling dialogue
- GDPR-compliant confirmed by 20+ data protection officers
- Hosted in Germany zero data leakage
- Accessible BITV-compliant, ready for BFSG
Some of our customers
See Connecta live.
In a personal demo we'll show you, in 30 minutes, exactly the workflows that matter for your organisation. Or start right away for free.
Kontakt
Eva Riedl
Contact Person