No third party can read along. Not even us.
In counseling, people share the most personal things they have. That's why security at Connecta isn't an add-on but the foundation: end-to-end encryption of every counseling dialogue, zero data leakage, independently audited.
Reviewed and proven
- End-to-end encrypted every counseling dialogue
- GDPR-compliant confirmed by 20+ data protection officers
- Hosted in Germany zero data leakage
- Accessible BITV-compliant, ready for BFSG
Encrypted on the device, readable only by those involved.
Messages are encrypted on the advice seeker's device and only become readable again on their conversation partners' devices. Nobody can read along in between, not even Connecta. Taken this far, that's far from standard in social counseling.
Covers messages, documents and voice messages
Also covers internal team chats
Key recovery is transparent instead of silent
All data stays in one closed system.
Connecta consistently follows the principle that no counseling data leaves the system. Hosting is in German data centers, and the counseling area contains no third-party tracking or analytics.
No sharing with third parties
No tracking in the counseling area
All subcontractors GDPR-compliant
Modern technology without weakening encryption.
AI translation runs right on the device. No text goes to an external AI provider. That keeps end-to-end encryption fully intact even when advice seekers and counselors speak different languages.
Not just promised, but audited.
Our standards have been reviewed and confirmed by the data protection officers of more than 20 customers.
Documented technical and organisational measures
Data processing agreement per Art. 28 GDPR
Log of all admin actions
Regular internal and external security reviews
Ready for your legal texts too.
Organisations subject to accessibility legislation maintain their accessibility statement right in Connecta. Connecta supplies the details on the platform itself and keeps them up to date. The list of data-processing parties for your privacy policy is generated automatically from your contact data.
Accessible per BITV, WCAG AAA contrast
Accessibility statement in every EU language Connecta supports
Advice seekers can delete their data themselves at any time
Data protection isn't a box we tick.
We built Connecta from the ground up with end-to-end encryption and the zero-data-leakage principle. Not because it's required, but because people in counseling must be able to rely on it.
Frequently asked questions
What data protection officers often ask.
Where is the data stored?
In data centers in Germany. All subcontractors are GDPR-compliant.
Is there a data processing agreement?
Yes, per Art. 28 GDPR. The technical and organisational measures are documented and provided to you.
Can Connecta read counseling content?
No. Counseling dialogues are end-to-end encrypted and only readable on the participants' devices.
Is data used to train AI?
No. AI translation runs on the device; content goes to no AI provider and is not used for training.
How long is data kept?
Your organisation decides after how many days inactive sessions are deleted automatically. Advice seekers can delete their account themselves at any time.
Some of our customers
Security you can verify.
We're happy to answer your data protection officer's questions directly, in the demo or in writing.
Kontakt
Eva Riedl
Contact Person