Everything online counseling needs. In one place.
Counseling, appointments, teamwork and administration all come together in Connecta. For advice seekers it stays as simple as possible, for your organisation as flexible as needed.
Every form of counseling, one history.
Chat, video, group or anonymous live chat: counselors switch format without advice seekers having to start over. The counseling file keeps everything important on one page.
From anonymous first contact to ongoing counseling, without losing data
Case handover, transparent for both sides
Files, voice messages and a document library
Appointments that simply happen.
Counselors propose appointments by video, in the chat or in person right from the session. If you like, advice seekers book a free slot themselves.
Availability and calendar sync
Reminders by e-mail and push
Accept with one click, even from the e-mail
Collaboration as secure as the counseling itself.
Internal coordination, announcements and peer case consultation happen right in Connecta, end-to-end encrypted. Administration follows the way your organisation is built.
Internal communication and announcements
Admin levels for tenant, association and counseling center
Fair distribution of new requests
Help without hurdles, on any device.
Advice seekers need no app store and no instructions. Connecta runs in the browser and as an app, in 15 languages and Easy Language.
Anonymous or registered
Direct links and QR codes from your website
Accessible per BITV
Artificial intelligence without data leaving the device.
AI translation runs directly on the user's device. No text goes to an external AI provider, and end-to-end encryption stays untouched.
No third party can read along. Not even us.
Every counseling dialogue is end-to-end encrypted and hosted in Germany. GDPR-compliant, confirmed by more than 20 of our customers' data protection officers.
Capabilities
Everything at a glance.
For your checklist: Connecta's features by area. Which of them your package includes is shown under Pricing.
Counseling
- 1:1 counseling in the chat
- Anonymous live chat without registration
- Switch from live chat to ongoing counseling
- Group counseling
- Team counseling
- Video and phone counseling
- Screen sharing
- Voice messages
- File sharing with preview
- Document library per session
- Counseling file
- Case handover with the advice seeker's consent
- Forwarding of initial inquiries
Appointments
- Appointments by video, in the chat or in person
- Self-booking by advice seekers
- Weekly availability and absences
- Sync with an external calendar
- Team availability
- Reminders by e-mail and push
- Calendar entry for Google, Outlook and .ics
- Accept straight from the e-mail
Team and communication
- Internal team chats, end-to-end encrypted
- Announcements to all counselors
- Notification center for e-mail and push
- Push notifications on every device
- Device management for push
- Out-of-office function
- Manuals right inside the product
Administration
- Admin levels for tenant, association and counseling center
- Associations with their own name and logo
- Fair distribution of new requests
- Counseling hours centrally or per center
- Configurable registration fields and target groups
- Assignment by postcode and topic
- Statistics with export
- Billing per association
- Your own legal texts and branding
Access and accessibility
- In the browser and as an app, without an app store
- 15 languages and Easy Language
- Formal or informal form of address
- Accessible per BITV, WCAG AAA contrast
- Direct links and QR codes for blended counseling
- Counseling hours publicly visible
- Sign-in with e-mail or username
- Stay signed in
Security and data protection
- End-to-end encryption of all counseling dialogues
- Zero data leakage, hosted in Germany
- Two-factor authentication
- AI translation right on the device
- Accessibility statement
- Data-processing parties listed automatically in the privacy policy
- Data processing agreement per Art. 28 GDPR
- Automatic deletion of inactive sessions
We're happy to send you the complete capability and security matrix for your decision or tender.
Request the matrixContinuous development
13
releases since May 2026
A little better every month: to bring help even more easily to those who need it most, and to support counselors in focusing on what matters, helping people. That's what drives us at Connecta.
- v4.0.2Kleinere Korrekturen & Verbesserungen
- v4.0.0Appointments are here — and Connecta grows with your organisation.
- v3.5.3Ein kleiner Fix, für ein Problem, das durch unsere QS gerutscht ist.
- v3.5.2Fünf kleine Details, die den Alltag ein Stück klarer machen.
- v3.5.0Neues Chatdesign und senden ohne neuladen
Reviewed and proven
- End-to-end encrypted every counseling dialogue
- GDPR-compliant confirmed by 20+ data protection officers
- Hosted in Germany zero data leakage
- Accessible BITV-compliant, ready for BFSG
See what it looks like for you.
In 30 minutes we'll show you the workflows that matter for your organisation.
Kontakt
Eva Riedl
Contact Person