All the tools for professional online counselling.
Connecta combines all communication channels in one platform – secure, simple and developed specifically for the requirements of social counselling.
Connecta: continuously evolving.
Connecta received its most comprehensive update to date — and has continued to evolve since. Internal communication, structured counselling hours, a new internal team area, AI-powered features with full data protection, and a noticeably faster platform. Experience the current Connecta in a personal demo.
Internal communication — as secure as your counselling.
With the new internal area, counsellors can communicate directly within Connecta — end-to-end encrypted, GDPR-compliant, with no detours through external messengers. Whether within one centre or across the entire tenant: collaboration happens where counselling happens.
Internal communication: secure team chats per centre and across the tenant
Announcements: important team updates visible right after login, with unread badge
Forward initial enquiries: to a colleague or another centre — no admin required
Stay logged in: up to 30 days without re-entering credentials
Counselling hours: transparency for advice seekers, control for admins.
Admins now manage counselling hours, live-chat hours, and appointment times in one place. For the first time, advice seekers can see when a centre is available directly on the landing page — even before submitting a request. Plus: configure associations with their own logo, assign centres, and structure your tenant.
Manage counselling hours, live-chat hours, and appointment slots centrally
Optionally display counselling hours on the public landing page
Association structure: set up associations with logos and assign centres
Association filter in admin panel — restricted admins see only their associations
From anonymous live chat to personal counselling — seamlessly.
Advice seekers who started anonymously in the live chat can now convert their session to a registered, ongoing counselling — without losing the chat history, without interruption, end-to-end encrypted. Plus: transparent counselling hours visible before registration, and stay logged in for up to 30 days.
Live chat to ongoing counselling: convert mid-session, full history retained
View counselling hours: when is the centre available — visible before submitting a request
Stay logged in: up to 30 days without re-entering credentials
Deletion notifications: clear message when a counsellor closes a case
Create a safe, trustworthy environment.
Eye-level communication – flowing between all channels:
1:1 chat between counsellors and clients
Video call (video counselling) incl. screenshare
Audio call
Group chats and group counselling
Anonymous live chat (without registration)
Secure document exchange
Blended Counselling: QR codes & direct links to counsellors
Internal communication: secure E2E-encrypted team chat — per centre and across the tenant (Pro)
Announcements: team-wide messages visible right after login (Pro)
Easy to use – more time for counselling.
Everything counsellors need daily, clearly organised in one system:
View and accept initial requests
Counselling history: synchronous & asynchronous messaging
Hand over counselling processes to colleagues
Team counselling with multiple counsellors
Absence feature with automatic forwarding
Two-factor authentication
Multilingual software (DE, EN, ...)
Browser push notifications
Stay logged in: up to 30 days without re-entering credentials
Forward initial enquiries: directly to colleagues or other centres — no admin required
Set up and manage – tailored to your organisation.
Complete self-management without IT knowledge:
Own branding: logo, colours, organisation name
Configure counselling centres and topics
Assignment by postcode areas & topics
Create, edit and delete counsellor accounts
Maintain own legal texts (data protection, T&Cs)
Statistics at counsellor, centre and tenant level
Statistics export for billing and verification purposes
Manage counselling hours: general opening hours, live-chat hours, and appointment times in one place
Association structure with logo: create associations, assign logos, and link centres
Automatic statistics – no extra effort.
Counselling at any time – personally and without barriers.
Connecta is designed to provide clients with quick and low-threshold access:
No app installation – runs directly in the browser
Push notifications like a native app (PWA)
Anonymous access without registration possible
Registration for personal counselling history
Self-determined data control: account & data can be deleted at any time
Accessibility according to BITV 2.0
Software available in "Easy Language"
View counselling hours: when a centre is available — visible before registration
Stay logged in: up to 30 days without re-entering credentials
Anonymous live chat to ongoing counselling: chat history preserved when switching to a registered session
Clients retain control.
All features at a glance
E2E-encrypted chat
Video & audio counselling
Group counselling
Screenshare
Blended Counselling
Secure file upload
Statistics & export
Own branding
Two-factor authentication
Progressive Web App
Multilingual
Accessibility BITV 2.0
KI-Übersetzung (on-device)
Sprachnachrichten
Dokumentenbibliothek
Online/Offline-Erkennung
Neues Admin-Panel
Native Push-Benachrichtigungen
App-Installation (PWA)
Direkt aus dem Browser installierbar
Neuer Registrierungs-Flow
Registrierungs-Konfiguration
Datei-Vorschau im Chat
Anonymer Live-Chat
Feste Beratungstermine
E-Mail-Login
Leichte Sprache
Internal Communication (Pro)
Announcements (Pro)
Stay Logged In
Counselling Hours
Live Chat → Ongoing Counselling
Forward Initial Enquiries
Association Structure
Experience all features live
Test Connecta free for 60 days with no obligation.
Some of our customers
Kontakt
Eva Riedl
Contact Person