Collaboration as secure as the counseling itself.
Peer case consultation, announcements, fair distribution of new requests and administration that fits your structure: all in Connecta, without detours through messengers or e-mail.
A second opinion without a data protection risk.
When counselors discuss a case, those conversations don't belong in a private messenger. In Connecta every counseling center has its own internal room, end-to-end encrypted just like the counseling itself.
Team chats per counseling center, new counselors join automatically
Announcements to all counselors, visible right after login
One tool instead of two, no extra licence costs
New requests go where there's time.
You decide which counseling center is offered to new advice seekers first: random, alphabetical or evenly distributed. With even distribution, the center whose last assignment is longest ago comes first.
Rules per counseling center for area, topic and target group
Fallback centers for areas nobody else covers
Forward initial inquiries to colleagues or other centers
Administration
Managed the way your organisation is built.
Three levels, one decision: keep everything centrally in hand, or give associations and counseling centers their own admins.
One central team manages counseling centers, counselors and settings for the whole organisation.
Tenant
Tenant adminYour organisation's whole platform: settings, appearance, legal texts, topics.
Association
Own adminsGroups counseling centers, with its own name and logo, its own statistics and, if you like, its own billing.
Counseling center
Own adminsThe local team: counselors, counseling hours, areas and target groups.
Knowing what's needed.
Statistics at tenant, association and counseling-center level show how your service is used: for reports, funding applications and staff planning. Counseling hours are maintained centrally or per center.
Key figures on sessions, response times, video and live chat
Export for your own analysis
Overall availability: when each topic can be reached
Reviewed and proven
- End-to-end encrypted every counseling dialogue
- GDPR-compliant confirmed by 20+ data protection officers
- Hosted in Germany zero data leakage
- Accessible BITV-compliant, ready for BFSG
Some of our customers
How would Connecta work in your team?
We'll show you administration, distribution and internal communication using an example that matches your structure.
Kontakt
Eva Riedl
Contact Person