Every form of counseling. One history.
Chat, video, group, anonymous live chat or in person: with Connecta, counselors choose the format that fits right now, and advice seekers never have to start over. Appointments are made right from the session.
From the first anonymous sentence to ongoing counseling.
Many people only dare to reach out anonymously at first. With Connecta, a live chat can turn into ongoing counseling without losing the conversation so far.
1:1 counseling in the chat, asynchronous or live
Anonymous live chat during fixed hours
Group counseling, also weekly recurring
Team counseling with several counselors
Video and phone counseling with screen sharing
Reactions and quotes in the chat, just like in familiar messengers
Appointments
An appointment in three clicks.
Advice seekers only see times when someone is actually free. A booking is confirmed instantly, and the reminder arrives by itself.
- Appointments by video, in the chat or in person
- Self-booking, if you allow it
- Calendar entry and reminder, automatically
- A video room just for the participants
Available when you are.
Counselors set their hours once. Busy times from their own calendar are blocked automatically without transferring any content. So nobody books an appointment when you're already busy.
Weekly availability, extra hours and absences
Sync with Outlook, Google or any other calendar
Team availability at a glance
Accept or decline straight from the e-mail
Appointments are part of Connecta Pro.
Everything about a session, on one page.
The counseling file shows registration details, history, responsibility, documents and scheduled appointments. From here counselors hand a session over to a colleague or another counseling center, with the advice seeker's consent.
Handover transparent for both sides
Document library with all files of the session
Forwarding of new requests to the right center
Online and in person, seamlessly connected.
Much counseling relies on both: the personal conversation and the contact in between. With direct links and QR codes you bring advice seekers from an in-person meeting straight into your online counseling, to a specific counselor if you like.
Appointments on film
Appointments without the back and forth.
Suggest one in the chat or book it yourself, with reminders and the video room in one click: explained in 40 seconds.
Frequently asked questions
About counseling and appointments.
Can advice seekers book appointments themselves?
Yes, if your organisation allows it. They then only see times when the counselor is available and has no other appointment.
How secure are video appointments?
Every video appointment has its own room that only the participants of that appointment can enter after signing in.
What happens to appointments when a session is handed over?
Future appointments are cancelled rather than passed on. The advice seeker makes new appointments with the new counselor.
Can we connect Connecta to our existing calendar?
Yes. Busy times from Outlook, Google or another calendar automatically block booking. The titles and contents of your appointments are not copied.
How would Connecta counsel at your organisation?
In the demo we'll show you the forms of counseling and appointments that fit your service.
Kontakt
Eva Riedl
Contact Person