Overcoming language barriers, building trust – digitally and securely.
Migration and integration counselling (MBE, IBH) must be multilingual, trustworthy, and confidential. Connecta provides counselling centres with a GDPR-compliant platform that enables all of this – including an interpreter function and secure document exchange.
Trusted by our clients
Counselling without language barriers – from anywhere.
People with a migration background often need support that transcends linguistic and geographical barriers. Connecta makes this possible:
Add interpreters as a third party to video counselling
Waiting room function for interpreters and accompanying persons
No travel required – counselling possible from country of origin
User interface available in multiple languages
No account needed for clients – immediate access
Accessible interface compliant with BITV 2.0
Transfer and discuss important documents securely.
Migration counselling regularly requires sensitive documents – residence documents, notices, applications. Connecta makes the exchange secure:
End-to-end encrypted file upload
Screen share: view and discuss documents together
No documents on third-party servers – data in a closed system
GDPR-compliant, DPA included, data centre in Germany
Automatic deletion after configurable period
Maintain counselling relationships even across distances.
Migration counselling often involves bureaucratic processes and long support periods. Connecta supports continuity:
Same counsellor online and in person
QR codes and direct links for continuous contact
Asynchronous chat for questions in between
Hand-over of cases to specialist colleagues
Configurable multilingual counselling topics
Browser push notifications – no app needed
Evidence for funders without extra effort.
MBE and IBH are grant-funded and require documentation. Connecta handles the statistics automatically:
Complete counselling statistics for BAMF and other funders
Export by counselling topic, period, and location
No manual entry – data recorded automatically
Admin panel for self-management without IT skills
Multiple locations and sites in one instance
Connecta in migration counselling – at a glance
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Interpreter function
Third parties (e.g. interpreters) can easily be added to video counselling – with waiting room function for an organised process.
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No travel required
Clients can be counselled from home, from their country of origin, or on the go – no travel costs, no wasted time.
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Secure documents
Residence documents, notices, and applications are transferred end-to-end encrypted and can be reviewed together via screen share.
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Automatic funding evidence
Statistics for BAMF and funders are automatically recorded and can be exported at any time – no extra effort for counsellors.
Digital migration counselling – closeness despite distance.
People with a migration background are often challenged on multiple fronts: bureaucracy, language barriers, social isolation. Good migration counselling requires trust and continuity – both are possible digitally too, if the software is right. Connecta was developed with Caritas and Diakonie, who have been running migration counselling professionally for decades. That makes the difference.
Try Connecta for your migration counselling centre
60 days free and non-binding – multilingual, GDPR-compliant, ready to use immediately.
Kontakt
Eva Riedl
Ansprechpartnerin