Professional Online Counselling for Debt and Insolvency Services.
People in debt need fast, discreet help – without long waiting times or long journeys. Connecta enables debt counselling centres to handle complete counselling processes securely and GDPR-compliantly online.
Trusted by our clients
Fast help without barriers – even in crisis.
Debt is often accompanied by shame. Many people wait too long before seeking help. Connecta enables immediate, discreet access:
First counselling request anonymously without registration
No waiting for appointments – asynchronous chat around the clock
Video counselling for complex counselling conversations
Secure document upload for bank statements and notices
No app installation – runs directly in the browser
Accessible interface compliant with BITV 2.0
Transfer sensitive financial data securely.
In debt counselling, highly sensitive financial documents are regularly exchanged. Connecta protects these consistently:
End-to-end encryption of all file transfers
No documents on third-party servers – everything in a closed system
GDPR-compliant under Art. 9 for especially sensitive data
No third-party tracking in the counselling area
TÜV-certified data security
Data Processing Agreement (DPA) included
Case support digitally and in person – without breaking the relationship.
Debt counselling is often a months-long process. Connecta supports continuity of case management:
QR codes and direct links: seamless switch between in-person and online
Same counsellor for the entire duration of counselling
Hand-over of cases to colleagues with complete history
Screen share for filling in forms and reviewing documents together
Automatic case history for reporting purposes
Group counselling for debt prevention and financial literacy
Automatic evaluations for funders and grant authorities.
Debt counselling centres must document their work for funders and grant authorities. Connecta handles this automatically:
Complete case statistics without manual entry
Export function for annual reports and funding evidence
Cases analysable by topic, service, and time period
Admin panel for self-management without IT skills
Multiple counselling centres and teams in one instance
Connecta in debt counselling – at a glance
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Anonymous first contact
People affected can get initial help anonymously without appointment – the shame barrier is significantly lowered.
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Encrypted document upload
Bank statements, notices, and contracts transferred securely – end-to-end encrypted, no third party can read them.
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Screen share for forms
Counsellors and clients can fill in forms and review documents together – via shared screen.
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Funding evidence export
Automatic statistics and export functions meet the requirements of funders without extra effort.
Debt counselling deserves software that truly understands its work.
Connecta was developed together with Germany's leading welfare organisations – with the knowledge that social counselling has special requirements for data protection, accessibility and continuity. Debt counselling is a prime example: sensitive data, vulnerable clients, complex support processes. No generic video call tool can fulfil this – Connecta can.
Try Connecta for your debt counselling service
60 days free and non-binding – secure, GDPR-compliant, ready to use immediately.
Kontakt
Eva Riedl
Ansprechpartnerin