Secure Online Counselling for Addiction Services.
People struggling with addiction need low-threshold, anonymous access. Connecta enables addiction counselling services to offer professional online counselling in a data-privacy-compliant and anonymous way – developed with Caritas and Diakonie.
Trusted by our clients
Anonymously ready to help – around the clock.
The biggest barrier in addiction counselling is often the first step. Many people hesitate to visit a counselling centre – due to shame, fear of stigma, or distance. Connecta lowers this barrier:
Anonymous access possible without registration
No name or personal data required for initial contact
Accessible via any browser – no app installation needed
Chat, video or audio – clients choose
Asynchronous messages outside counselling hours
Low-threshold access for digital consumption journaling
Maximum data protection for especially sensitive data.
Addiction counselling involves especially sensitive personal data under Art. 9 GDPR. Connecta was built for this standard from the ground up:
End-to-end encryption of all counselling conversations – unique in the industry
Even Connecta cannot read counselling content
Zero-data-leak concept: no third parties in the counselling area
GDPR-compliant, Data Processing Agreement (DPA) included
TÜV-certified by accredited data protection auditors
Data centre in Germany
Online and in person – seamlessly connected.
Addiction counselling is often a long process. Connecta bridges the in-person counselling centre with digital support:
QR codes and direct links enable continuity of care
Clients can continue digitally after an in-person appointment
Same counsellor – no break in the therapeutic relationship
Switch between chat, audio and video without starting a new channel
Documented case history for reporting purposes
Also suitable for group counselling and psychoeducation groups
Automatic documentation – no extra effort.
Counselling centres depend on statistics for billing, funding evidence, and quality assurance. Connecta handles this automatically:
Complete counselling statistics without extra effort
Export for funding and billing evidence
Cases analysable by topic and service
Hand-over of cases to colleagues with full case history
Multiple counselling centres manageable in one system
Custom branding: logo, colours, and subdomain individually configurable
Connecta in addiction counselling – at a glance
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Anonymous first contact
No account needed for the first chat. Clients can contact anonymously and immediately – the biggest access barrier is removed.
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E2E encryption
Unique: full end-to-end encryption even for especially sensitive addiction counselling data under Art. 9 GDPR.
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Blended counselling
QR codes connect in-person appointments with digital counselling. No break in the therapeutic relationship – even in longer support processes.
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Case documentation
Automatic statistics and export functions for funders and billing – GDPR-compliant and without extra effort.
Digital addiction counselling – without compromising data protection or dignity.
Connecta was developed with the understanding that psychosocial counselling has special requirements. Not repurposing convenience tools, but building a solution that meets the professional and ethical standards of social counselling. In addiction counselling this is especially important: anonymity and trust are not additional features – they are fundamental prerequisites for effective help.
Try Connecta for your addiction counselling service
60 days free and non-binding – GDPR-compliant, anonymous, ready to use immediately.
Kontakt
Eva Riedl
Ansprechpartnerin